FAQs

Person in a pink shirt working out on the Assaultbike around other fitness equipment
What are hours of operation for Assault Fitness customer service?

Daily Hours of Operation for Customer Service:
Monday-Friday 8:00am-5:00pm PST
Closed Saturday/Sunday.

How can I get in touch with Assault Fitness customer service?

Contact customer service by calling 1 (888) 815-5559 or send us a message through our contact form.

What forms of payment do you accept online?

We accept Visa, MasterCard and American Express.

How can I get parts and accessories for my product?

Parts and accessories differ from product to product. Product specific information can be found on each product page on this website. Please look at your receipt and contact the dealer/store you purchased it from. If you bought it factory direct, please call us toll-free at 888-815-5559 and speak to our service department. You may also email us at info@assaultfitnessproducts.com

Do I have to pay sales tax on my order?

Only orders shipped to a California address will be charged sales tax.

What are the warranties on your products?

Warranties differ from product to product. Specific warranty information can be found on each product page on this website.

What is your return policy?

Returns may only be initiated within 30 days of purchase. Any returns must be approved prior to shipping a product back. All products must be in original packaging and in new condition, on a pallet. If returned product is not in original packaging, new condition or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited. All refunds will be less shipping, freight and handling costs incurred both directions.

Can I place an order with different Billing and Shipping Addresses?

Yes, however, for orders that have different Billing and Shipping Addresses, further verification may be requested.

How much will my order cost to ship?

Shipping will be calculated at the time of checkout.

Do you ship to a P.O. Box?

No, we do not. We must have a physical address to deliver all shipments.

Are products available at the time I order?

If a product is out of stock a notice will be listed next to the item.

How do I know when my order has shipped?

After your order ships you will receive a confirmation e-mail that will contain a tracking number which you can click on to track your order.

How do I track my order?

After your order ships you will receive a confirmation e-mail that will contain a tracking number which you can click on to track your order. If you have set up an account, you will be able to log into the site and track your order there.

How long will it take me to get my order?

Once your order is received and processed, all in-stock items will be shipped within *2-4 days, excluding weekends.

Do you ship outside of the United States?

Shipping offers are limited to the 48 contiguous United States. For shipping costs to other locations, please contact us via phone or email for a quote.

Is the AssaultBike Classic hard to assemble?

Our AssaultBike is designed to assemble quite easily. In fact, it is roughly 75% assembled right out of the box. Simply follow the instructions and allow yourself approximately 35-45 minutes. The tools to assemble the product are included.

Is the AssaultBike Elite hard to assemble?

Our AssaultBike Elite is designed to assemble quite easily. In fact, it is roughly 75% assembled right out of the box. Simply follow the instructions and allow yourself approximately 35-45 minutes. The tools to assemble the product are included.

What are the weights and dimensions of the AssaultBike Classic?

Dimensions (Assembled): 50.9”L x 23.3”W x 48.4”H (cm 129.4L x 59.3W x 123H)

Dimensions (Boxed): 51.25”L x 11.25”W x 35.3”H (cm 130.2L x 28.4W x 89.7H)

Weight (Assembled): 98.1lbs (44.5Kg)

Weight (Boxed): 109.1lbs (49.5kg)

UPC#: 894458001630

What are the weights and dimensions of the AssaultBike Elite?

Dimensions (Assembled): 54.7”L x 22.2”W x 66.7”H (cm 123.0L x 50.0W x 150.0H)

Dimensions (Boxed): 52.4”L x 13.8”W x 37.4”H (cm 133.0L x 35.0W x 95.0H)

Weight (Assembled): 138.9lb (63.0kg)

Weight (Boxed): 121.9lb (55.3kg)

How does our treadmill differ from the competitors?

We believe that our treadmill is the most bio-mechanically correct, therefore enhancing your overall running experience.

Does the AssaultRunner require electricity?

Our AssaultRunner is self powered and only require 4 AA batteries for the display.

How difficult is the AssaultRunner to move?

We have designed the treadmill for ease of mobility by providing a transport handle and wheels that are always in contact with the ground.

What metrics are displayed on the AssaultRunner console?

We use a different set of metrics than competitor treadmills. Our metrics include, watts, HR, speed, RPM, Distance, Time, Calories, and Programs. It also include a quick button to change from KM to Miles.

Does the AssaultRunner have connectivity capabilities?

We incorporate Bluetooth and Ant+ technology in all of our consoles.

How much does the AssaultRunner weigh?

Lightest manual treadmill available at 280lbs

How fast does the AssaultRunner go?

As fast as you can run!

What is the user weight capacity for the AssaultRunner?

Maximum user weight is 350 lb / 158.8 kg

Can you run on the AssaultRunner barefoot?

Yes!